Appointment Policy

Appointment Policy

Thank you for choosing to come to the Brockville Animal Hospital. We are open Monday-Thursday from 8am-9pm Friday 8am-5pm Saturday 8am-4pm. The Brockville Animal Hospital is committed to providing the best possible care for your pets.


Arrival:

Please park in the South parking lot facing Garden World and try to arrive 5 minutes before your scheduled appointment time.

We request that all dogs be on a leash and all cats be in carriers prior to entering our hospital. We want to prevent pets from escaping and potentially being in a harmful situation.

Our goal is to provide quality, individualized medical care in a timely manner. In order to do this, we operate by appointment. Emergency cases shall always receive priority, which is why occasional appointment delay is inevitable. Please know that we make a sincere attempt to see each client on time, and ask that you give us a courtesy call with 24 hours notice If you need to cancel or reschedule. Your early cancellation will allow us to provide another patient access to timely veterinary care.

If you require additional reminder calls, please let us know, as we would be happy to accommodate your request.

 

Late Arrivals:

Late arriving appointments may be asked to reschedule if the veterinarian’s schedule cannot accommodate you. Priority is given to patients that arrive on time.

 

No-Show Appointment Policy:

Clients who miss their appointment without cancelling will be considered a “No-Show”. Missed appointments without notice interfere with our ability to provide service to pets who could have used that time. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s file.


The first and second time there is a “no-show” or late cancellation, there will be no charge to the client. The third occurrence will result in the charge of the cost of an examination and the client may be required to prepay for future appointments.

 

Experience:

We know that there can be stress associated with taking an anxious pet to the veterinarian. Please let us know if we can help to make your visit more pleasant. We can help by providing ideas that start with the car trip from home, and trying different approaches in the exam room. Please ask for more information.

 

Prescription Policy:

Please allow 24 hours for prescription refills and order processing. Compounded medications can take up to 7 days to process as they are ordered specifically for the individual patient. We are required by the College of Veterinarians of Ontario to have a valid “Veterinary-Client-Patient” relationship prior to the prescribing of any medications. Many prescriptions will require your pet to be examined prior to refilling/dispensing; some medications may also require routine bloodwork. This ensures that your pet is improving and provides confirmation that the medication is appropriate for your pet’s current condition. Our doctors must also feel comfortable that a prescription is being made in the best interest of your pet’s well-being and safety.

 

Payment Options:

All charges are due at the time services are rendered. We accept cash, Visa, Mastercard, debit. We do not accept cheques. We use Paybright financing and we have Pet Affordable Wellness plans (P.A.W. plans). Please ask for more details.

 

Children:

We encourage families to come with their children as it is a fun learning experience to come to see the veterinarian. We request that children ask permission prior to approaching other client’s pets, as not all pets are friendly with new people.

 

We truly appreciate your business, and we are grateful for the trust you have placed in us. Please don’t hesitate to call if you have any questions or concerns. 613-345-3401.

Sincerely,
Brockville Animal Hospital Team

Location Hours
Monday8:00am – 8:00pm
Tuesday8:00am – 8:00pm
Wednesday8:00am – 8:00pm
Thursday8:00am – 8:00pm
Friday8:00am – 5:00pm
Saturday8:00am – 4:00pm
SundayClosed

**WE ARE CLOSED TUESDAYS BETWEEN 1-2PM FOR STAFF TRAINING**