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Brockville Animal Hospital Accessibility Policy

Proposed March 27, 2013

The Brockville Animal Hospital is committed to providing outstanding veterinary services for all clients and their animals.

The staff of the Brockville Animal Hospital will provide clients with disability the same level of customer service as all clients to the best of our abilities.

We will do so in a manner that respects their dignity and independence.

Regarding Communication:

We will communicate with clients as best accommodates any disability.

Regarding Assistive Devices:

All clients with assistive devices will be permitted to access the public areas of the facility while using their device.

The staff will offer assistance to the best of their ability to meet the needs of the client.

Regarding Service Animals:

All service animals are welcome in all public spaces of the facility.

Regarding Support Persons:

All support persons assisting an individual with a disability will be granted access to all public areas of the facility with the individual.

Regarding Notice of Temporary Disruption:

In the case where disruption of normal services affects persons with disabilities, notices will be posted on the website and in the reception areas of the facility.

Regarding Staff Training:

Training will be provided for all those who regularly interact with clients.

Accessibility training will endeavor to provide helpful information related to providing customer service to persons with disabilities in a respectful manner.

Feedback Process:

Feedback is welcomed in person, in writing, by fax or email, and by telephone to the attention of the Practice Managers.

The Managers will evaluate any feedback received and respond to any concerns presented by clients.